8 Surprised Capybaras
Support
Forest City is made by a small studio, so support is a direct line to the people building it — not a ticket queue. Email us and a person will read it.
Write to [email protected] for anything at all. If you want your message to land faster, the categories below tell you what to put in it.
Forest City is still in development, so some problems you hit will be things we already know about. Tell us anyway — knowing how often something happens is genuinely useful to us.
Technical support
Something in Forest City is broken, crashing, or not doing what it says it does.
Tell us what happened, what you expected instead, and your operating system. If the game crashed, the time it happened helps us find it in the logs.
Email technical supportAccount and sign-in
You cannot sign in to Forest City with your Epic Games account, or your progress is attached to the wrong player.
Include your in-game display name. Do not send us your password — we never need it and cannot use it.
Email about sign-inPrivacy and data deletion
You want a copy of the personal information we hold about you, or you want it deleted.
Say plainly what you want done. We will confirm who you are before acting on it, then carry it out and write back to tell you it is done.
Email the privacy contact
Response times
We are a small team and we do not offer a guaranteed response time for general support. We aim to reply to privacy and data deletion requests within 30 days, as described in our Privacy Policy.
What we will never ask you for
We will never ask you for your Epic Games account password, your payment details, or a one-time security code. If a message claiming to be from8 Surprised Capybaras asks you for any of those, it is not from us — forward it to [email protected].